Commercial Cleaning Frequently Asked Questions

General Services

What types of commercial properties do you clean?
We clean a wide range of commercial properties, including offices, schools, factories, hair salons, and more.

Do you offer one-off or deep cleaning services?
Yes — we offer one-off and deep cleaning services, as well as regular contract cleaning.

What areas do you serve?
We cover Blackburn, Darwen, the Ribble Valley, Accrington, Rawtenstall, Rossendale, Bolton, Leyland, and Chorley.

How often can you clean my facility?
We offer flexible cleaning schedules to suit your business. The majority of our commercial clients facilities are cleaned daily, while some prefer weekly visits.

Can you tailor your cleaning services to our business?
Absolutely. All of our cleaning services are tailored to your premises, schedule, and specific requirements.

Do you provide cleaning supplies and equipment?
Yes — all cleaning supplies and equipment are included in our price. If you’d prefer us to use your own products, we’re more than happy to do so.

Quotes & Getting Started

How do I get a quote?
Simply complete the Get a Free Quote form on our website. One of our team will be in touch by phone or email to learn a bit more about your needs. We’ll then arrange a convenient time to visit your property, take a proper look around, and provide an accurate quote.

Do I need to be present during the cleaning?
No — we’re happy to clean outside of working hours. We regularly manage keys and access for our clients, and all access arrangements are agreed at the start of the contract.

Who will be my main point of contact?
You’ll have a dedicated point of contact within our management team for any questions, feedback, or requests.

Scheduling & Flexibility

What happens if I need to skip, change, or add a clean?
If you give us as much notice as possible, we’ll do our best to help. We can usually move your clean to a different day or time, depending on availability. While we can’t always guarantee additional cleans, we’ll always try to help — the more notice you give, the more chance we have of fitting you in.

What times do you provide cleaning?
We offer flexible cleaning times, including early mornings, evenings, and out-of-hours cleaning to suit your business.

Staff & Trust

Are you fully insured?
Yes — we are fully insured, including public liability insurance.

Are your cleaners trained and experienced?
Absolutely. Every member of our team completes a comprehensive induction and is trained to deliver consistently high standards.

Do you run background checks on employees?
Yes — all of our staff are employed subject to passing a DBS check.

Will I have the same cleaning team each visit?
Yes — you’ll have the same cleaner(s) for each visit, so they get to know your business and exactly how you like things done.

Quality Control

How do you ensure high-quality cleaning every time?
All of our cleaners are trained to a high standard. When we first meet with you, we take the time to understand your business and note any specific requirements. This information is shared with the cleaning team, along with a detailed cleaning checklist, to ensure every area is cleaned on every visit.

Do you conduct inspections or follow-up checks?
We do. Our management team regularly inspects our commercial sites to maintain high standards, and we stay in touch with your point of contact to make sure you’re happy and see if there’s anything else we can help with.

What happens if I’m not satisfied with the service?
Please contact our management team straight away by phone or email. Customer satisfaction is very important to us, and the sooner you let us know, the quicker we can put things right.

Health, Safety & Products

Are your products safe for our employees?

Yes — all of our cleaning products are safe and professionally approved. Safety Data Sheets (SDS) are available on request, and we’re happy to accommodate specific product requirements if needed.

Security & Access

How do you handle keys, alarms, and access codes?
All keys and access information are managed securely and only provided to trained, authorised staff. We follow agreed access procedures to ensure your building is locked and secured after every visit.

What protocols do you follow for sensitive or restricted areas?
We follow strict, agreed protocols for any sensitive or restricted areas. Access is limited to authorised, trained staff only, and all instructions are clearly documented and followed on every visit.